Gift Shop Associate - Full Time

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. 

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

The Gift Shop Associate is responsible for the proper execution of retail transactions for visitors and internal customers.  Offers exceptional customer service and answers visitors inquiries while maintaining the gift shop stocked and aesthetically pleasing at all times. 

Responsibilities:

• Ensure exceptional customer services is provided to all Sazerac House visitors. Create a welcoming atmosphere to all visitors.   Be attentive and available to assist visitors. Follow up/through visitors inquiries.  Anticipate visitors needs.  Thank visitors and extend an offer to return.
• Ensure Gift Shop is kept organized, properly stocked and clean at all times. Ensure inventory items are re-stocked daily. Be knowledgeable about the merchandise and products available at the Gift Shop.  Make recommendations on merchandise based on visitors feedback.
• Ensure items are stocked continually. Prepare and stock Gift Bags. Be attentive to visitor comments and questions. Ensure adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
• Continually strive for improvements in tour and Gift Shop operations. Make suggestions to management to enhance tours and expand opportunities for sales.
• Work with other Gift Shop Attendants and Experience Ambassadors to generate revenues and raving fans of the Sazerac House.
• Daily check stock in Gift shop and re-stock as necessary. Maintain proper stock levels of all packaging products. Assist with the display of product commemorative distinction.  Assemble cocktail kits and gift sets. 

REQUIREMENTS

• High School diploma or GED equivalent
• 1 year experience in Customer Service or Consumer Affairs
• Ability and willingness to work non-traditional hours (nights/weekends)
• Ability to handle multiple tasks at one time
• Ability to project a professional image
• At least 21 years of age 

PHYSICAL REQUIREMENTS

• Ability to pick up and/or move objects up to 25 pounds without assistance
• In-person job attendance of at least 5 days per week
• Capable of working on your feet, sitting, climbing stairs and ladders, bending, kneeling, and squatting.

PREFERRED

• 1 year Experience consulting, managing, and setting up VIP Guest Visits
• 1 year Experience in customer service, retail
• 1 year Tourism experience

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