HR Shared Services Specialist
The HR Shared Services Specialist provides a range of services in support of the HR Operations function and overall HR Service Delivery Model. This role will manage critical team member lifecycle processes such as onboarding, orientation, internal mobility, relocation, offboarding, and compensation actions. Working closely with HR Business Partners, COE’s, managers, vendors and team members, this role will provide exceptional customer service, efficient handling of requests, and subject matter expertise on the processes supported. Serve as first point of contact for HR related questions by responding to incoming calls and cases related to a variety of common HR processes.
Responsibilities:
- Provide timely support to team members, HR, and managers on a variety of HR related inquiries, utilizing call and case management processes and technologies.
- Manage key team member lifecycle processes including onboarding, job transfers, compensation changes, offboarding and position management.
- Take ownership of inquiries ensuring accurate, prompt, and consistent resolution. Escalate or transition requests as needed ensuring a warm handoff and exceptional customer service.
- Serve as primary point of contact for team member inquiries related to HR policies, payroll, benefits, and other HR related matters.
- Understand the importance of confidentiality and strictly adhere to internal practices to ensure team member data privacy and compliance with all federal, state, and local labor laws and regulations.
- Process HR transactions, including new hires, terminations, promotions, transfers, and other team member data changes, in accordance with established policies and procedures.
- Ensure accuracy and completeness of team member data in HR systems.
- Maintain confidentiality and data integrity in handling sensitive team member information.
- Work closely with COE’s to provide support for team members for programs such as benefits enrollment, changes and inquiries, payroll related inquiries and issues such as paycheck discrepancies, tax withholding and direct deposit setup.
- Collaborate with payroll team members to address payroll processing errors and discrepancies.
- Maintain accurate team member records, files, and documentation in compliance with regulatory requirements.
- Ensure proper documentation of HR transactions including new hires, terminations, promotions, and status changes.
- Contribute to process improvement efforts by identifying opportunities to streamline workflows and enhance efficiency.
- Assist with special projects and initiatives as needed.
