Customer Service Representative - Sazerac Brands

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. 

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

The Customer Service Representative is responsible for entering customer orders, maintaining customer cross reference files, and working directly with both customers and internal contacts to resolve order entry issues. This role works closely with the operations department to ensure customers receive an uninterrupted flow of Sazerac products. The primary focus is to deliver world class customer service to distributors and fellow employees.

• Enter orders from distributors accurately and in a timely manner. Communicate with and support production planning and distribution to ensure all reasonable customer requests and expectations are met or exceeded. Notify distributors of product availability or other issues with orders. Provide exceptional customer service by serving as a professional and friendly point of contact between distributors and operations.
• Ensure that all orders are accurate. Check entry of all orders entered for accuracy and settle any issues involving shipment of on time orders. Resolve aging order issues with customers and distribution to ship orders as soon as possible.
• Process all customer orders promptly and accurately. Run Daily Order report, match PO’s and verify all orders entered for previous day are on the report and acknowledgements have printed assuring all arrived at Distribution Center.  Research and resolve any issues with acknowledgements that may not have printed, determining what orders have been placed on hold for pricing or EDI orders requiring attention. Ensure adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
• Maintain & troubleshoot Customer EDI Orders. Work to convert all customers to electronic order entry (EDI).
• Assist distributor orders for direct imports from order receipt thru invoicing. Track orders to ensure they are invoiced promptly based on customer terms.
• Identify, streamline, and document the order management process with focus on improving efficiencies, reducing errors, and improving the quality of work flow.
• Establish well organized priorities for self-including timely submission of work, order entries, intercompany transfers and allocation management. Understand expectations on priorities/tasks and update workflow related to priorities, projects and tasks on a timely basis. Maintain accurate priority list; complete assigned tasks in a timely fashion; develop and monitor progress towards accomplishment of priorities, projects and tasks.
• Create and develop a personal development plan with assistance of manager to improve a skill/competency that will develop personal skills and improve performance. Improve at least one skill each year as agreed with manager. Deliver on performance against outcomes. Continuously improve the quality of maintenance processes and services; and the culture in which we work.
• Develop the skills needed to attain the desired career path within the organization. Individuals are responsible for identifying their own career goals and communicating same to their manager.

Requirements

MUST

• Ability to project a professional image
• Excellent oral & written communication skills
• Strong analytical and technical skills
• Strong interpersonal skills
• Strong planning and organizational skills
• Working knowledge of MS Office Products (Word, Excel and Outlook)
• Ability to handle multiple tasks at one time
• Ability to communicate with all levels of an org
• Self-motivated, self-directed, flexible and able to work under pressure in a fast paced environment
• 1 year experience in a fast paced environment

PREFERRED

• Manufacturing systems experience
• Bachelor's Degree
• Experience in Alcohol Beverage Industry or CPG overall

Physical Requirements

• Ability to work 8 hour shift
• Sedentary work that primarily involves sitting