Commercial Operations Manager

The Commercial Operations Manager will lead the strategic direction for key profit-driving areas at Sazerac House, including Retail, Event Sales, and other revenue-generating programs. This role calls for an entrepreneurial-minded leader who can enhance overall business performance while fostering a positive and dynamic work culture. As a visionary manager, the ideal candidate will inspire and empower their team to achieve growth across all commercial operations, ensuring daily retail functions run smoothly and effectively.

Key Responsibilities

Brand Values & Mission Integration

• Uphold and promote Sazerac House’s values and mission, ensuring they are embedded in all operations and guest interactions.
• Lead initiatives that incorporate Sazerac brands into the guest experience authentically, demonstrating professionalism in interactions with team members, guests, and stakeholders.
• Evaluate and develop team talent, creating a successful team that embodies Sazerac's culture, and design a staffing plan suited to a workforce with a significant part-time component.

Retail Operations & Sales Performance

• Oversee daily retail operations, including inventory management, staff supervision, and visual merchandising.
• Monitor and analyze sales performance, producing reports to inform strategic decisions and drive revenue growth.
• Lead the event sales program by attracting and securing events such as private functions and corporate gatherings, managing the process from inquiries and proposals to contract negotiations.

Client & Vendor Relationship Management

• Build and maintain relationships with clients, event planners, and external vendors to enhance Sazerac House’s reputation and encourage repeat business.
• Develop event concepts and proposals that align with Sazerac House and brand objectives, ensuring each event supports brand identity and goals.

Retail Strategy & Campaign Development

• Create and implement retail strategies to maximize revenue and profitability, focusing on product selection, pricing, and promotional activities.
• Partner with internal teams to ensure seamless event logistics and outstanding guest experiences.
• Work with brand teams to design and execute retail campaigns and promotions that align with Sazerac’s priorities.

Performance Development & Team Leadership

• Conduct PDS (Performance Development System) reviews with direct reports, utilizing PDS to support skill enhancement, consistent performance evaluations, and measurable progress tracking.
• Foster a high-performance culture rooted in empathy, integrity, and transparency, motivating a diverse team in a collaborative and growth-oriented environment.
• Support professional development initiatives to guide staff in reaching their full potential, promoting pride and ownership in their contributions.

Cross-Functional Leadership & Collaboration

• Serve as a key member of the Sazerac House Leadership Team, offering innovative ideas that support cross-departmental goals and objectives.
• Model behaviors aligned with company values, setting a positive and forward-looking tone to inspire the broader team.
• Collaborate closely with other departments to ensure all plans promote business synergies and smooth coordination across teams.

To be successful in the role, you’ll need these requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 10+ years relevant experience retail people management and retail operations 
• 5+ years of experience in customer service and retail
• Ability and willingness to work non-traditional hours (nights/weekends)
• Excellent oral & written communication skills
• Demonstrate the ability to work as a team as well as self-directed
• Working knowledge of MS Office Products (Word, Excel and Outlook)
• Ability to communicate with all levels of an org
• A proven track record of driving attendance, experience, and revenue within high volume brand home, attractions, experiential retail space
• Adept interpersonal skills and ability to interact and communicate effectively while maintaining a positive outlook
• Excellent communication, negotiation, and conflict resolution skills
• Strategic thinker and passionate for achieving long-term success via hands on, solutions oriented approach

PREFERRED

• Strong planning and organizational skills
• Ability to handle multiple tasks at one time
• Master's degree in related field

Physical Requirements

• Ability to pick up and/or move objects up to 25 pounds without assistance
• In-person job attendance

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• Placement within the salary range is calculated based upon years of directly relatable experience for the position.