Guest Experience Ambassador - Buffalo Trace Distillery

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Buffalo Trace Distillery is a family-owned company based in Franklin County, Kentucky, whose rich distilling tradition dates back to 1787. Buffalo Trace is a fully operational distillery producing bourbon, rye, and vodka on site, and is listed on the National Historic Register. Buffalo Trace has been awarded seven distillery titles since 2000 and has also garnered more than 150 awards for its premium whiskies. www.buffalotrace.com

Buffalo Trace Distillery is seeking part time Guest Experience Ambassadors that are flexible to work day, evening or weekend shifts. Successful Guest Experience Ambassadors will:

• Support the overall Visitor Experience at Buffalo Trace Distillery by focusing on customer service and frustration free operations.
• Strive to make every consumer contact an influential raving fan of the Buffalo Trace Distillery and Buffalo Trace bourbon!
• provide exceptional customer service to all Buffalo Trace visitors with a focus in Visitor Arrival & Parking, Welcome Center & Visitor Check-In, Reservation Emails & Phone Calls, Visitor Transportation, Outside Greeter, and/or Tasting Bar Support.
• Encourage tour visitors to visit the gift shop, making suggestions for purchases and helping visitors locate their desired items.
• Partner with tour guides and gift shop associates to generate revenues and raving fans of the Buffalo Trace Distillery and bourbon. 

REQUIRED

• High school diploma or GED equivalent
• 21+ years of age
• Be able to lift and carry 40 lbs.,
• Be able to stand and walk for extended periods of time;
• Possess strong communication skills;
• Ability to handle multiple tasks at one time
• Ability and willingness to work part time, non-traditional hours (nights and weekends, 12-30 hrs. per week).

PREFERRED

• Customer service/retail and/or tourism experience preferred.