Customer Chargeback Specialist

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. 

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Make an Impact Where Finance Meets Strategy

We’re looking for a detail-driven, analytically sharp Customer Chargeback Specialist who thrives in a fast-paced environment and wants to play a critical role in protecting margin, improving visibility to expense liabilities, and strengthening distributor relationships.

This is more than reconciliation — this role is the subject matter expert for the Vistaar RM System, a strategic partner to Sales and Pricing, and a key contributor to fiscal year budget management and risk mitigation.

If you love solving complex data puzzles, improving processes, and influencing cross-functional teams, this role offers high visibility and meaningful impact.

What You’ll Own:

Chargeback Reconciliation & Payment Accuracy

• Reconcile assigned chargeback data with a primary focus on depletion allowances and scans.
• Ensure timely and accurate payment to distributors.
• Monitor and validate all pricing/data sources (VIP, PSM, RM) for alignment and data accuracy.
• Ensure corrections are completed thoroughly and promptly.

Pricing & Margin Optimization

• Partner with Sales and Pricing Execution teams to identify discrepancies between planned vs. actualized prices and support rates.
• Recommend pricing structure modifications to optimize margin.
• Track chargebacks against Commercial Finance checkbook tools and budget management processes.

Systems Leadership (Vistaar RM Expert)

• Serve as the company expert for the Vistaar RM System.
• Train, maintain, and manage system functionality.
• Identify system enhancements to improve efficiency in reconciliation, payment, and pricing workflows.

Financial Accuracy & Controls

• Partner with Accounting to ensure accurate coding and Discount / AMP expense recognition.
• Align reporting with global chart of accounts, brand accuracy, and BU structure requirements.
• Increase visibility to expense liabilities to mitigate financial risk.

Continuous Improvement & Collaboration

• Identify and drive process improvements across Sales, Shared Services, Pricing, and Finance teams.
• Support KPIs including payment-to-terms and elimination of invalid charge payments.
• Deliver timely, accurate, and professional support to internal and external stakeholders.
• Utilize project management tools (PPT) to track initiatives and ensure progress.
• Leverage CDS systems to identify training needs and support career development planning.

What Makes You Successful in This Role

• Strong analytical and technical aptitude
• Excellent planning and organizational skills
• Ability to manage multiple projects simultaneously
• Comfortable working both independently and cross-functionally
• Strong communication skills across all levels of the organization
• Quick learner of systems and processes
• Experience thriving in a fast-paced, deadline-driven environment
• Strong attention to detail with a proactive, solution-oriented mindset

Qualifications

• Bachelor’s Degree required (Finance, Accounting, Business, or related field preferred)
• Experience in chargebacks, pricing, commercial finance, accounting, or shared services preferred
• Experience with ERP, pricing, or revenue management systems strongly preferred
• Advanced Excel and data analysis capabilities

#LI-MD1