Global Customer Service/Supply Chain Manager

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, Traveller, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

We are adding a Global Customer Service / Supply Chain Manager to support the continued growth and complexity of our international business. This role will lead a global customer service function focused on delivering exceptional service, driving operational consistency, and supporting commercial priorities across international markets.

The ideal candidate will bring strong supply chain expertise, a proactive mindset, and the ability to collaborate across Sales, Operations, Production, and Logistics teams to ensure seamless execution. This is a high-impact opportunity to help shape scalable processes, improve customer experience, and support continued global growth.

What You’ll Do

• Lead and develop a global customer service team supporting international markets and customers
• Drive KPI performance across OTIF, order accuracy, backlog management, response times, and escalations
• Partner cross-functionally with Sales, Supply Chain, Production, and Logistics teams to support customer priorities and revenue growth
• Identify process improvement opportunities across order flow, logistics coordination, and system execution to improve efficiency and responsiveness
• Proactively manage supply chain risks and customer escalations to ensure consistent service delivery globally

Required

• Bachelor’s degree
• 5+ years of management experience within supply chain, customer service, or operations environments
• 5+ years of global supply chain or international market experience
• Strong analytical, communication, and cross-functional leadership skills

Preferred

• Experience with global customs and excise processes
• Experience within the alcohol beverage, consumer packaged goods, or FMCG industries
• Experience working with ERP or transportation management systems such as Oracle or TMS

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