• Network Support Technician - Sazerac House

    Job Locations US-LA-New Orleans
    Posted Date 4 months ago(8/9/2018 1:49 PM)
    # of Openings
    1
    Category
    Information Technology
    Type
    Regular Full-Time
  • Sazerac Company Overview

    Build your career at Sazerac. Sazerac Company produces and markets the most award winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits including Fireball, Southern Comfort, Weller, 99 Bananas, Wheatley Vodka, Margaritaville Spirits, Dr. McGillicuddy’s, and Platinum Vodka.

    Since 1850, Sazerac Company has thrived as an independent, American family owned company with operations in the United States and around the world. Since 2008, Sazerac has experienced double-digit growth every year! We attribute our success to a unique blend of our history, culture, brands, relationships, innovation, technology, and most importantly, our people. Whether you are a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

    Job Description/Responsibilities

    The Sazerac House Network Support Technician is responsible for IT Operations of  Sazerac House.   This includes all activities related to infrastructure (design, implementation, and on-going maintenance), as well as end user support activities.

     

    As the Sazerac House Network Support Technician, one is held accountable to, however not limited to the following priorities:

    • Assist in identifying, tracking and replacing PCs in accordance with the enterprise refresh strategy.
    • Define and maintain requirements for network wiring, wireless access points, switches, & phone equipment.
    • Support end user hardware and software issues as they pertain to the PCs and connected peripherals.
    • Assist in the creation and enforcement of IT policies and standards. Integrate with the IT Enterprise team and IT support systems to provide excellent Customer Service.
    • Ensuring Sazerac House current, as well as any new, systems are compliant and integrated into the Sazerac IT Business Continuation and Disaster Recovery plans.
    • Participates in identifying specific monitoring requirements for Sazerac House to achieve enterprise uptime/availability goals. Primary responder for Sazerac House, and will assist as needed at other facilities.
    • Work with KPI team to develop scorecards, metrics, and reports for the area of IT infrastructure and support at Sazerac House.

    Want to learn more about the Sazerac House? Click this link: Sazerac House, New Orleans

     

    Qualifications/Requirements

     

    Required Qualifications:

    • Ability and willingness to work non-traditional hours (nights/weekends)
    • Ability to communicate with all levels of an org
    • Ability to pick up and/or move objects up to 50 pounds without assistance.
    • Bachelor's Degree
    • Cisco OS knowledge
    • Demonstrated ability to quickly learn new systems / processes
    • Excellent analytical and PC skills
    • Proficient in Microsoft office products
    • Strong customer focus with documented successes.
    • Strong interpersonal skills
    • Willingness to travel
    • 5 + years Telecommunication systems experience
    • 5-10 years relevant experience

     

    Preferred Qualifications:

    • 5 + years Cisco Unity Telephone system experience

     

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